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國威ws824交換機3S話務管理軟件安裝

2011-04-28 21:22


第一章 簡介 ································································································· 1

第二章 軟件安裝 ························································································· 2

2.1 硬件配置要求 ··················································································· 2

2.2 軟件安裝要求 ··················································································· 2

2.3 軟件安裝調試步驟 ··········································································· 2

第三章 軟件操作說明

3.1 主界面 ······························································································ 7

3.2 系統登錄 ·························································································· 7

3.3 分機號碼更改 ·················································································· 8

3.4 服務等級設置 ················································································ 10

3.5 分機來電顯示設置 ········································································ 11

3.6 阻塞密碼查看 ················································································ 12

3.7 鬧鐘設置 ························································································ 13

3.8 告警設置 ························································································ 14

3.9 提機方式設置 ················································································ 15

3.10 打出專線設置 ··············································································· 16

3.11 打入指定振鈴 ·············································································· 17

3.12 分機分組設置 ·············································································· 18

3.13 外線連接 ······················································································ 19

3.14 電腦話務員使用 ·········································································· 20

3.15 外線來電顯示 ·············································································· 21

3.16 計費方式 ······················································································ 22

3.17 多局向 ·························································································· 23

3.18 遠程編程 ······················································································ 24

3.19 實時監控 ······················································································ 25

3.20 話費查詢 ······················································································ 26

3.21 話務管理 ······················································································ 29

3.22 軟件管理 ······················································································ 31

3.23 酒店管理軟件功能連接 ······························································ 32

3.24 用戶設置 ······················································································ 33

3.25 串口設置 ······················································································ 36

第四章 關于 ······························································································· 37

附錄一 疑難解答 ······················································································· 37

•  簡介

歡迎您選用 3S 話務管理軟件!

3S 話務管理軟件,運行于 32 位的 windows9x/me/ 2000/nt4.0/ XP 操作系統。

目前暫時適用于國威ws824集團電話系統機型, 支持網絡實時監控、操作、查詢、打印等,并具備話務管理 , 分機、外線及其它等功能設置。

系統設有路由撥號處理,特別適用于匯線通(虛擬網),多局向、 IP 撥號等多方式準確計費。含有中國電信、移動、聯通、網通等多局的最新資費及優惠方案。系統使用最新的數據庫、操作非常簡單、方便。

3S 話務管理軟件是電話管理的有效工具,為你提供出色的電話系統監控與管理話費,對公話私用、亂打聲訊臺等現象有明顯的抑制作用,實踐證明,使用本系統后,各使用用戶的電話費都有較大幅度的減少。

本公司保留對此說明書更改的權利,功能更新,恕不另行通知!

第二章 軟件安裝

2.1 硬件配置要求

最低硬件配置

建議硬件配置

備注

CPU:586

CPU:586 以上

顯示器的分辨率至少使用 800 × 600 以上。

RAM : 32M

RAM:64M 以上內存

HDD:500M 硬盤容量

HDD:1G 以上硬盤容量

支持簡體中文版本的 Windows 9X/ME/ NT/2000/XP 系統

2.2 軟件安裝要求

支持簡體中文版本的 Windows 9X/ME/NT/2000/XP 系統。

2.3 軟件安裝調試步驟

2.3.1 安裝軟件

步驟 1 :關閉計算機電源(為了避免燒壞端口),將交換機連接線插在計算機的并行 COM 端口上。

步驟 2 :把 3S 話務管理軟件的安裝盤放進光驅,安裝程序將自動啟動,然后根據提示操作:

按 ” 下一步 ”.

仔細閱讀《許可證協議》后同意按“是”進行安裝,否則不能安裝。

輸入用戶名和公司名,按下一步 。

按“瀏覽”選擇要保存到的目錄,按“下一步”。

在這要稍候等待約 10 秒( CPU:586 以下,等待時間可能會更長,這是正常的)。

 

按“完成”成功安裝完成 , 如果提示重啟計算機,則需要重啟,否則運行軟件不正常。

2.3.2 啟動軟件

正確交換機電腦連線以后 , 單擊在桌面上“ 3S 話務管理軟件”快捷方式或點擊“開始”菜單中的“程序”欄,選擇“ 3S 話務管理軟件”,然后再選擇點擊” 3S 話務管理軟件”,啟動計費程序。

第三章 軟件操作說明

3.1 主界面

3.2 系統登錄

軟件默認登錄用戶名: admin        

密碼: admin

3.3 分機號碼更改

進入參數設置菜單后,點擊分機參數,再自編號欄找到原號碼,雙擊即可輸入新號碼,輸入新號碼后按回車鍵,該號碼欄顯示綠色,表示設置成功,黃色表示設置失敗。

 

如果更改所有的分機號碼以 3 字開頭,其他的按照順序即可,可以在本分機參數上點擊鼠標的右鍵,選擇自編號的按輸入號碼順序添加所有號碼,然后輸入 3001 ,點確定即可。

3.4 服務等級設置

3.5 分機來電顯示設置

3.6 阻塞密碼查看

3.7 鬧鐘設置

3.8 告警設置

3.9 提機方式設置

3.10 打出專線設置

 

3.11 打入指定振鈴

3.12 分機分組設置

 

 

3.13 外線連接

3.14 電腦話務員使用

3.15 外線來電顯示

3.16 計費方式

3.17 多局向

3.18 遠程編程

遠程編程現在只能通過電子郵件把要設置的功能通知編程人員,編程人員利用就近的交換機按要求編好,然后把程序備份,再通過電子郵件方式把程序發來,利用數據備份中的導入功能將編好的數據恢復到當前的機器。

3.19 實時監控

機摘掛機、振鈴、通話、忙音狀態,外線打出、打入、通話等狀態,可以通過軟件主接口實時顯示。

 

  實時狀態圖片顯示的意義如下:

3.20 話費查詢

查詢可根據指定的輸入條件進行查詢

查詢歷史記錄,也可打開月話單庫來查詢。

 

如果需要打印可按以下幾種方式打印 :

3.21 話務管理

有些酒店、賓館對電話進行方便有效進行管理則可利用此功能,為了系統安全,管理員設置操作員級密碼給需要對分機進行開關、設置鬧鐘、預設話費的工作人員進行有效的管理。

超額等級:等級的級別意義與服務等級一樣,當你設置了預設話費時,余額為小于 0 ,則分機的服務等級即為此等級,當你如果又增加預設話費,余額為大于 0 ,此等級則無效,使用服務等級級別。

 

預設話費:雙擊目的分機預設話費欄,輸入金額,回車底色變為綠色即生效。例如:輸入 50 元,輸入 50 回車即可。每輸一次余額會自動累計,如果想把余額清 0, 雙擊選定預設話費欄,把數字全部清除,再按回車即可。

3.22 軟件管理

3.23 酒店管理軟件功能連接

3.24 用戶設置

1. 修改用戶內容

2. 添加用戶或分機號碼

3. 查找,刪除

分機號碼 M001 :" M" 表示隨身密碼組代表號 ," 001 " 表示第一組密碼 ;

分機號碼 S001: " S " 表示外線轉外線密碼組代表號 ," 001 " 表示第一組號 ;

分機號碼 T2001:" T " 表示代撥分機代碼 ," 2001 " 表示分機號碼 .  

3.25 串口設置

第四章 關于

 

這里列出該軟件的版本號,方便用戶以后升級使用,數字表示軟件升級的更新編碼。如遇到不明之處,可利用“幫助”功能引導自已解決;也可上網獲得更多幫助: Http : //www.qiylvl.tw 或找當地經銷商解決。

附錄一 疑難解答

1. 計費安裝成功但捕捉不到話單

b. 檢查信號連接線是否有線脫落,核對電腦與交換機的對接線是否出錯。

c. 國威交換機系統 07 項是否為 00101 ,如果是 00111 ,則表示人工啟動打印,請輸入 7840# 指令即可。

2. 話單庫查詢時出錯 ( 不接收話單 )

a. 檢查在進行話單查詢時,所選擇的相關參數是否正確。

b. 進入原始話單模塊里捕捉話單,分析話單是否與原有格式不同。

3. 如何查找收費標準 ?

a. 撥打 160 或 10000 查詢

b. 詳情請參考當地電信局的資費標準 << 長途電話資費手冊 >>

注意事項:
   為了保證傳輸的信號正確、完整,導線的長度最好不要超過 15 米;導線必須焊接到所對應的位置,焊頭連接必須牢固,并且注意不要短路


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